tv77's Privacy Policy
The security of your personal information is our highest priority. This policy explains how tv77 collects and protects your information.
Welcome to the tv77 platform. This Privacy Policy ("Policy") describes in detail how we collect, store, use, and keep secure your personal information while you use tv77's online gaming services. By using our website or services, you are accepting the terms of this Policy.
tv77 operates a safe and trusted gaming platform for players in Bangladesh. We handle your personal information with strict confidentiality and do not sell or share it with third parties — unless required by law or strictly necessary to provide the service.
1 What Information We Collect
We may collect various types of information when you register on the tv77 platform and use our services. These are described below by category:
1.1 Registration and Identity Information
When you open an account on tv77, we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number (for service-related communications)
- Residential address
- National ID card or passport details (for identity verification)
1.2 Financial Transaction Information
During deposit and withdrawal processes, we collect:
- bKash, Nagad or Rocket account number (partial, for security purposes)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
1.3 Gaming Activity Information
- Play history and betting details
- Bonus usage and wagering activity
- Session duration and frequency
- Preferred game categories
1.4 Technical Information
Our system automatically collects certain technical information:
- IP address and device identifier
- Browser type and version
- Operating system information
- Login time and session data
- Information obtained from cookies and similar tracking technologies
2 How Your Information Is Used
tv77 uses the information it collects only for the following legitimate purposes:
2.1 Account Management
- Completing account registration and identity verification
- Ensuring login security and preventing unauthorized access
- Managing password recovery and account verification processes
- Providing customer support and resolving complaints
2.2 Service Operations
- Processing deposits and approving withdrawals (minimum deposit ৳100, minimum withdrawal ৳800)
- Managing bonuses and promotional offers (such as a 100% first deposit bonus up to ৳15,000)
- Managing the VIP program and providing cashback
- Ensuring fair play and preventing fraud
2.3 Legal Compliance
- Complying with Anti-Money Laundering (AML) regulations
- Completing identity verification (KYC) processes
- Following directives from applicable legal authorities
- Maintaining records for dispute resolution
2.4 Service Improvement
- Analyzing and improving platform performance
- Personalizing the gaming experience
- Responsible gaming monitoring and protection measures
- Sending relevant promotional communications (with your consent)
3 Sharing Information with Third Parties
tv77 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Our payment processing partners (such as bKash, Nagad, and Rocket gateways) receive only the minimum information necessary to complete transactions. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
3.2 Game Software Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming transmit specific session data to operate games. This information does not reveal your identity and is used solely for gameplay processing.
3.3 Legal Obligations
If providing information is legally required as part of a court order, government directive, or legal process, we will comply. In such cases, we will make every effort to notify you to the extent possible, unless legally prohibited from doing so.
3.4 Fraud Prevention
Limited information may be shared with security agencies to assist in investigating suspicious activity or fraud. This is done to protect all players on the platform.
4 Cookies and Tracking Technologies
The tv77 website uses cookies and similar technologies. These are stored as small data files in your browser and help improve your gaming experience.
4.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions, verify security tokens, and run core functions. Without these, the platform cannot operate properly.
- Functionality Cookies: Used to remember your preferred language, game filter settings, and interface customizations.
- Analytics Cookies: Used to monitor platform usage and identify technical issues. This data is processed in anonymous and aggregated form.
4.2 Cookie Controls
You can reject or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some important platform functions. See your browser's help section for detailed instructions.
5 Data Security Measures
tv77 uses industry-standard security technologies to protect your information. Our security framework is divided into the following layers:
5.1 Technical Security
- SSL Encryption: All data transmission between the website and servers is secured through 256-bit SSL/TLS encryption.
- Encrypted Database: Stored personal information is protected in the database through industry-standard encryption.
- Firewall and Intrusion Detection: Automated systems monitor for suspicious activity 24/7.
- Two-Factor Verification: An additional verification layer is activated for suspicious login attempts on an account.
5.2 Administrative Security
- Only authorized staff have access to your information, and only to the minimum extent necessary.
- All staff are bound by confidentiality agreements and receive regular security training.
- Data access is logged and regular audits are conducted.
5.3 Incident Response
In the event of a security breach, we will promptly notify affected users and take the necessary corrective measures. However, it is not possible to guarantee 100% security for data transmitted over the internet — we are committed to providing the highest level of protection.
6 Data Retention Period
How long tv77 retains your information depends on the type of information and legal requirements:
- Account Information: For as long as your account is active and for the legally required period after it is closed.
- Financial Transaction Records: Retained for a minimum of five years in accordance with financial regulations.
- Gaming History: For the period necessary to resolve disputes and ensure fair play.
- Log Files and Technical Data: For a limited period for security and service improvement purposes.
- Communication Records: Customer support history is used to improve service quality.
Once the specified retention period has passed, we securely delete or anonymize the data so that you can no longer be identified in any way.
7 Your Rights
Every user of tv77 holds the following rights regarding their own personal information:
Right to Access Information
You may request at any time what information we hold about you. We will provide this information within a reasonable timeframe.
Right to Correct Information
If the information we hold about you is inaccurate or incomplete, please inform our support team. We will correct the information after appropriate verification.
Right to Delete Information
After your account is closed and the legal retention period has ended, you may request permanent deletion of your information. Information retained due to legal obligations is excluded from this.
Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or messages at any time. This will not affect your use of the core service.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.
8 Protection of Minors
tv77 is a responsible gaming platform. Our services are for users aged 21 and above only.
Age verification during registration is an important part of our process. In cases of doubt, we may request verification of a government-issued ID. If a parent or guardian believes their child has accessed our platform, please contact us at [email protected].
9 Special Protection of Payment Information
tv77 takes extra precautions to keep financial information secure. Our payment security framework:
- Transactions made through bKash, Nagad, and Rocket are processed directly through their own secure gateways — your full PIN or password is never shared with us.
- For bank transfers, only the necessary account details are verified.
- All transactions are carried out through encrypted channels.
- An automatic alert system is activated for any unusual transactions.
- Withdrawal requests are processed within 30 minutes to 3 hours after verification.
Your role in keeping your account secure is also important. Never share your password, always log out, and report anything suspicious to us immediately.
10 Policy Changes and Updates
tv77 reserves the right to update this privacy policy from time to time. Reasons for changes may include:
- Addition of new services or technologies
- Legal or regulatory changes
- Improvements to security measures
- Keeping up with industry standards
For significant changes, we will send a notice to your registered email address and clearly announce it on the website. Continued use of the platform after a change will be taken to mean that you have accepted the updated policy.
The date of the latest update is always shown at the top of this page. You are advised to make a habit of reading the policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with our privacy team:
tv77 Privacy & Support Team
- Email: [email protected]
- 24/7 Live Chat — support available in Bengali
- Response time: as soon as possible, according to Bangladesh Standard Time (BST, UTC+6)
Your privacy is of the highest importance to us. By choosing to play at tv77, you are joining a safe, transparent, and responsible platform — where your information is always handled with respect.
For more information, please see our Terms and Conditions and Responsible Gaming pages.